Warranty & RMA Policy

General Warranty:

Myinktop consumables are manufactured under strict ISO 9001 quality control systems to ensure print performance equal or superior to original equipment manufacturers. All ink and laser cartridges are 100% approved in production. All other products are also produced under strict random testing procedure.

We further warrants that under normal use and operation, our products will not cause any damage, abnormal wear, or deterioration to any printer for which the cartridge was specifically designed. Any claim that the use of this remanufactured cartridge has resulted in printer damage must be verified with reliable evidence that the cartridge is the direct cause.

1/ What is the allowable defective rate of Myinktop product?

NOTE: Quality control in factory is within 0.6% defect rate for remanufactured products, and within 0.3% defect rate for brand new products. It is subject to defective during transportation, improper use and storage circumstance.

Defective product which is not caused by improper use and within warranty period is called as RMA product. Principally, considering the spoilage during transportation, storage and sales, a defect rate of 1--3% is allowable, reasonable and acceptable in each batch products. All the RMA products exceeding this rate will be within our responsibility to replace according to RMA policy. We will be free of responsibility of defective rate below following rates. Details acceptable rate as following:

1.Epson& Canon ink cartridge:  compatible  <0.5 %     remanufactured <2.5%

2. HP&LEXMARK ink cartridge: compatible   <1.5%     remanufactured <2.5%

3. Black laser toner cartridge  :  compatible  <1%         remanufactured <2.5%

4. Color laser toner cartridge  : compatible   <2%       remanufactured <2.5%

5. Other printing consumables:  <1%

2/ How to claim RMA and what's the validity period?

1. Regular RMA:

Buyer should return RMA products according to our instruction. The freight for returning is covered by buyer. We will replace the same product (item& quantity) or same value products (according to mutual agreement) to buyer.

Value of RMA is decided by the current selling price when we receive the RMA.

2. Big quantity RMA

Buyer should return RMA products according to our instruction as quickly as possible. We will cover the freight of returning and replacing. We will replace same product (item& quantity) to buyer and will be free of responsibility for further claim and loss.

RMA Validity period:

1. Regular RMA: Regular RMA should be claimed within the warranty period and should be returned within 30days. We will feed back the RMA test results within 30days after receiving the RMA products.

2. Big quantity RMA: Big quantity RMA should be claimed within 30days after receiving the goods and should be returned within 30days. We will feed back the RMA test results within 30days after receiving the RMA products.

If buyer defers to return, we will not be responsible to any further quality claim. Meanwhile, the quality is hard to recognize and the products may be hard to be repaired.

3/ What's the RMA Procedure?

1) Make sure the cartridges you will return are all with our label and laser marks.

2) Fill RMA Report in details with cartridge model, quantity and related P/I number

3) Take pictures of the RMA on spot and email back immediately to clarify the defective problem

4) We confirm the RMA with report and instruction back

5) Unpack the entire paper box

6) Pack the RMA cartridges in good condition to avoid broken or leakage during transportation, it is appreciated to pack ink cartridge with tissue covering the cartridge head and   roll every 6pcs cartridge in together, newspaper between each layer. Pack laserjet toner cartridge into the individual carton box as what it was received.

7) We give you the delivery address for return

8) Return RMA cartridge by sea shipment. (Except under our approval to ship by air or by courier)

9) After receiving RMA goods, we will test it and give you test report, showing the RMA problem by engineer advice.

NOTE:  If we confirm any RMA products are not necessary to be returned, Myinktop will require our clients to provide specific product pictures, serial numbers, sample printing pages and return the high-valued spare parts( such as chips etc) in time. If you can not provide the related info we request, the RMA solution time and compensation will be influenced.

4/ RMA rules regardsing chips upgrade problem

1. Applicable scope:

Non-recognition of compatible ink cartridge and toner cartridge arising from the OEM firmware and software upgrade

2. RMA principles:

OEM upgrade is beyond the control of Myinktop, and can’t be prevented in advance by R&D and testing. Therefore, malfunction of compatible products arising from OEM upgrade does not fall into the scope of quality problems, no matter the upgrade occurs before or after the product shipment or whether Myinktop timely informs customers about the upgrade.

3. RMA process against OEM upgrade

1) Myinktop will inform our customers immediately on our website once confirmed the news of OEM firmware or software upgrade, and keep them informed about all information relevant to the upgrade risks.

2) In case of non-recognition of cartridges due to OEM upgrade, Myinktop will help customers to coordinate with chip supplier. If chip supplier agrees to help rewrite chip program, Myinktop will inform customers to return the old version chips and assist in chip upgrading process. The quantity is subject to actually received, and all material cost, labor cost and freight arising therefrom shall be borne by customers.

3) Shipment of old-version chip is not allowed after the launch of new version chip.